3-Year Warranty & Repair
Firefighters Merchandise, we got you covered!
Thank you for purchasing this product. Firefighters Merchandise has been creating, designing and manufacturing innovative, fighter accessories since 2007. When you enter the world of Firefighters Merchandise you not only enjoy a high-quality product, you receive world-class, after-sales customer service.
Your satisfaction is a concern to Firefighters Merchandise and constitutes Firefighters Merchandise upmost priority.
This product is guaranteed 3 years from the date of purchase exclusively against manufacturing defects in workmanship and/or material under the conditions herein set forth. This Warranty is only applicable to products that were purchased from an authorized Firefighters Merchandise dealer and for which the original customer’s proof of purchase is provided. If Firefighters Merchandise, at its own discretion, acknowledges that the product has manufacturing defects, Firefighters Merchandise will either repair or replace the defective parts or the product itself.
This warranty extends only to the original end user of the product. This warranty does not cover damage caused by improper care, mishandling, misuse or overload of the product in a manner contrary to accompanying instructions, neglect, alteration, accidental damage, natural wear and tear or transport damage (by an airline for example). Firefighters Merchandise does not accept any liability for loss of personal items or damage to third party products used in conjunction with a Firefighters Merchandise product. Firefighters Merchandise liability is limited solely to the retail value of the product.
FIREFIGHTERS MERCHANDISE SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF PERSONAL ITEMS, COSTS OF RENTING REPLACEMENTS AND OTHER ADDITIONAL EXPENSES, EVEN IF FIREFIGHTERS MERCHANDISE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW FIREFIGHTERS MERCHANDISE DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
To claim your Warranty, please contact the store of purchase first. In any event, you may contact Firefighters Merchandise office (US: firstname.lastname@example.org. Please include your proof of purchase, your name, a photo or a description of the manufacturing defect, your mailing address and phone number. If you return your product to the manufacturer, it must be sent by carriage paid and suitably packaged.
Register your product online here. The information you provide will enable us to better serve you with products especially developed to meet your needs and interests, as well as provide additional proof of purchase. Product registration is optional.